FAQs
Frequently Asked Questions
At Seraphina Interiors,, we are committed to offering high-quality furniture and homeware at competitive prices. By operating exclusively online, we are able to provide a wide range of carefully selected products while maintaining strong value for our customers.
We also offer a 14-day returns policy for added peace of mind when shopping with us.
What is your returns policy?
You may return items within 14 days of receiving your order if you change your mind.
To be eligible for a return:
- Items must be unused
- Items must be returned in their original packaging
Before sending anything back, please complete our online returns form so your request can be reviewed and approved by our team.
Do you deliver to Northern Ireland, Ireland, or overseas?
Yes, we deliver to Northern Ireland and Ireland.
For international or overseas deliveries, we may be able to provide a shipping quotation depending on the product and destination.
Please contact our customer service team with the items you are interested in, and we will advise on availability and delivery options.
Can I track my order?
Where available, tracking information will be provided once your order has been dispatched.
Some deliveries handled by specialist furniture courier partners may not include live tracking. If you require an update on your delivery, our customer service team will be happy to assist.
What should I do if my order arrives damaged?
If your order arrives damaged, please follow these steps:
- If damage is visible on delivery, refuse the shipment where possible
- If damage is discovered after opening, contact us as soon as possible
- Provide clear photographs of the packaging and the item
All damages must be reported within 72 hours of delivery so we can resolve the issue quickly, including arranging replacement or collection where necessary.
Can I request a preferred delivery date?
Yes, where possible we can arrange delivery for a preferred date if sufficient notice is provided before dispatch.
We always aim to work closely with our courier partners to accommodate requested delivery timeframes.
Do you offer trade discounts?
Yes, we offer trade pricing for eligible interior designers, developers, landlords, and industry professionals.
Please visit our Trade Account page to apply. Once your application has been reviewed, our team will contact you with details regarding trade benefits and pricing.
Can I collect my order?
Unfortunately, we do not offer customer collection, as our warehouse facilities are not set up for public access. All orders are delivered directly to your chosen address.