Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from seraphinainteriors.co.uk (the “Site”).


Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device.

As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. This is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device that often include an anonymous unique identifier. For more information, visit http://www.allaboutcookies.org
  • Log files – track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps
  • Web beacons, tags, and pixels – used to understand how you browse and interact with the Site

When you make a purchase or attempt to make a purchase, we collect certain information including your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as “Order Information.”

When we refer to “Personal Information”, we mean both Device Information and Order Information.


How We Use Your Personal Information

We use Order Information to:

  • Fulfil orders (processing payment, arranging delivery, and providing invoices/confirmations)
  • Communicate with you
  • Screen orders for fraud or risk
  • Provide marketing or promotional information (where permitted)

We use Device Information to:

  • Screen for fraud and risk
  • Improve and optimise our Site
  • Generate analytics about customer browsing behaviour
  • Assess marketing and advertising performance


Sharing Your Personal Information

We share your Personal Information with third parties to help operate our business, including:

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your information to comply with legal obligations, respond to lawful requests, or protect our rights.


Behavioural Advertising

We use your Personal Information to provide targeted advertising or marketing that may be relevant to you.

For more information, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising using:


Do Not Track

We do not alter our data collection or usage practices when we receive a Do Not Track signal from your browser.


Your Rights (UK / EU Customers)

If you are a UK or European resident, you have the right to access, correct, update, or delete your personal information.

If you would like to exercise these rights, please contact us using the details below.

We process your information to fulfil contracts (for example, orders placed through the Site) and for legitimate business interests.

Please note your information may be transferred outside of the UK and Europe, including to Canada and the United States.


Data Retention

When you place an order, we retain your Order Information for our records unless and until you request deletion.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.


Contact Us

If you have any questions or concerns about how we handle your personal information, you can contact us:

Email: sales@seraphinainteriors.co.uk

Or by post:

Seraphina Interiors,

c/o INEX Homecare (Scotland) Limited
490 Victoria Road
Crosshill
Glasgow
G42 8YJ
United Kingdom


Complaints

If you are not satisfied with how we handle your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk
Tel: 0303 123 1113


Last Updated

May 2026