Berlin Sofa Grey Velvet Gold Trim Corner Sofa

We currently offer delivery to UK Mainland addresses only.

Free standard delivery applies to mainland UK locations and excludes Northern Ireland, the Highlands, Islands, and certain remote areas.

Estimated delivery times are typically 10–14 working days, with most orders delivered sooner depending on product availability and supplier processing times.

Once your order is placed, our team may contact you to confirm delivery details and provide updates where required.

If you require an urgent delivery, please contact us before placing your order and we will do our best to assist. Express delivery may incur an additional charge.

Delivery Areas & Charges

We offer free standard delivery across UK mainland locations (where stated at checkout or on product pages).

Additional charges may apply for:

• Highlands & Islands
• Northern Ireland
• Remote or offshore locations

Please contact us for a delivery quotation before ordering if you are unsure.

Delivery Process

Deliveries are carried out by trusted courier and specialist furniture partners.

• Deliveries are typically made Monday–Friday, 8:00am–6:00pm
• A delivery date and time window may be provided by email or SMS where available
• Some large or fragile items may require specialist delivery scheduling

Standard delivery is to the ground floor entrance only.

Room-of-choice delivery may be available on selected items for an additional charge.

If access restrictions apply (apartments, upper floors, remote areas), please inform us before delivery so arrangements can be made.

Failed Deliveries

If a delivery cannot be completed due to no one being available, a redelivery charge may apply.

Damaged or Faulty Items

Please inspect your order upon delivery.

If your item arrives damaged or faulty:

• notify us within 72 hours
• provide clear photographic evidence of the packaging and item

We will arrange a replacement or resolution as quickly as possible.

Returns Policy (14 Days)

We offer a 14-day return period from the date of delivery.

To be eligible for a return:

• items must be unused
• items must be in original packaging
• items must be in resalable condition

Returns may be:

• arranged by the customer, or
• collected by our courier (collection fee may apply and be deducted from refund)

Cancellations

Orders may be cancelled before dispatch by contacting us.

Once an order has been dispatched, cancellation is no longer possible and the item must be returned under the returns policy.

Bespoke or made-to-order items cannot be cancelled once confirmed.

Assembly

Some items may require self-assembly.

Where available, assembly services can be arranged at checkout for an additional fee.

Please check all parts before assembly begins. Once assembled, items may not be eligible for return.

Contact Us

For any questions regarding delivery or returns:

Email: sales@seraphinainteriors.co.uk

Phone: 020 7871 7996