Delivery Information

From dispatch through to delivery, we've outlined everything you need to know about receiving your order. If you have any questions at any stage, our Customer Care team is always happy to help.

Delivery times, service options and preparation guidance can be found below.

---

Free UK Mainland Delivery

We offer free standard delivery on all orders to mainland UK via a doorstep delivery service.

Deliveries to Northern Ireland, the Scottish Highlands and Scottish Islands may incur an additional delivery charge due to extended logistics and specialist routing. Any applicable charges will be displayed at checkout before you complete your purchase.

Most orders are delivered within 7–14 working days, depending on the product and current availability. Where applicable, more specific delivery estimates are displayed on individual product pages.

Optional Delivery Upgrades

Room of Choice Delivery (£30)
Our delivery team will bring your order into a room of your choice within your home instead of delivering it to your doorstep.

White Glove Delivery & Assembly (£125)
Our premium White Glove service includes:

• Delivery to your room of choice

• Professional assembly where applicable

• Placement of the product in your chosen location

• Removal and responsible disposal of all packaging materials

Both services are available as optional upgrades during checkout on eligible products.

---

Preparing for Delivery

Once your order is ready for dispatch, you'll receive a confirmation email along with tracking information where available.

Should there be any unexpected delays, we'll keep you informed throughout the process.

Delivery times vary depending on the size, weight and availability of your order, with larger or more delicate items sometimes requiring additional handling.

Standard deliveries are normally made to the ground floor or main entrance of your property unless an upgraded delivery service has been selected.

Depending on the product, delivery options may include:

• Doorstep delivery

• Hallway or entrance delivery

• Room of Choice Delivery

• White Glove Delivery & Assembly

Available services will be shown during checkout.

Where possible, items within the same order will be delivered together. However, orders containing multiple products may arrive separately and may be delivered by different courier partners.

Before delivery, we recommend ensuring that access routes, including doorways, staircases and lifts, are clear and suitable for the products ordered.

For particularly large items or properties with restricted access, alternative arrangements such as kerbside delivery may occasionally be necessary. If this applies to your order, we'll contact you in advance.

For security purposes, a signature may be required upon delivery. If nobody is available to receive the order, the courier may leave a calling card or attempt redelivery in accordance with their standard procedures.

---

If Delivery Cannot Be Completed

If a scheduled delivery cannot be completed because no one is available to accept the order, the goods may be returned to the courier's local depot.

Any redelivery will be arranged in accordance with the courier's standard procedures, and additional redelivery charges may apply.

Where applicable, storage or handling fees may also be charged until a new delivery date has been arranged.

If an order is refused upon delivery or cancelled after it has been dispatched, any non-refundable delivery or return costs incurred may be deducted from any refund where permitted.

Where possible, we'll always aim to contact you beforehand to help avoid any disruption.

---

After Delivery

Please inspect your order as soon as reasonably possible after delivery.

If you notice any visible damage, defects or discrepancies, please notify us within 48 hours and provide photographs where possible. Prompt notification allows us to investigate the issue quickly and liaise with our delivery partners where necessary. This does not affect your statutory rights.

Please retain all original packaging until you are completely satisfied with your purchase, as it may be required if a return, replacement or collection is arranged.

For Doorstep and Room of Choice deliveries, inspection should be carried out within the recommended 48-hour period following receipt of your order.

For White Glove Delivery & Assembly, your product will be assembled (where applicable), positioned within your chosen room and inspected with the delivery team before completion. Packaging materials will be removed, and the delivery will be considered complete once the delivery has been signed for.

If you intend to store your order before using it, we still recommend inspecting it on arrival so that any issues can be identified and resolved promptly.

---

Pre-Order Deliveries

Products available for pre-order will display an estimated availability date on the relevant product page.

These dates are provided in good faith but may change due to supplier schedules, manufacturing or logistics beyond our control.

Payment for pre-order items is taken at the time your order is placed to reserve your item.

Once stock becomes available, your order will be processed and dispatched in accordance with our standard delivery times. You'll receive confirmation once your order has been dispatched.

If your order contains both in-stock and pre-order products, available items may be dispatched separately so you receive them sooner. In some cases, items may be held and shipped together where this is more practical or necessary.

Should there be any significant changes to the expected delivery timeframe, we'll keep you updated.

---

Returns & Refunds

If you wish to cancel your order, request a return or arrange a replacement, please refer to our Returns & Refund Policy for full details, including eligibility, timescales and the returns process.